Privacy Policy and Refund Policy
Privacy Policy and Refund Policy
First: Privacy Policy
At Chef Horizon Catering we are committed to protecting our customers' privacy and ensuring that all personal information collected is treated with the utmost confidentiality. This policy explains how we collect, use, and share information when you visit our website or use our services.
1. Information We Collect
- Personal Information: Such as name, phone number, and email address, provided when placing an order.
- Payment Information: Such as bank card details, processed through secure payment gateways.
- Usage Information: Such as IP address, browser type, and pages you visit, to enhance the user experience.
2. How We Use the Information
We use personal information for the following purposes:
- Processing orders and providing services.
- Communicating with you regarding your requests or responding to your inquiries.
- Improving our website and user experience.
- Complying with legal and regulatory requirements.
3. Sharing information.
We do not sell or share your personal information with any third party, except for:
- Payment service providers to process transactions.
- Legal authorities when necessary, to comply with the law.
4. Protecting information.
We use strict security measures to protect your data from unauthorized access, modification, or disclosure.
5. Your rights.
You can request access to, modify, or delete your personal information by contacting us via [info@chef-horizon-cater.com or 0547819000].
Secondly: Refund Policy.
We at Chef Horizon Catering are committed to customer satisfaction and strive to provide catering services of the highest quality. However, if you encounter any issues, please refer to our refund policy.
1. Cancellation.
- You can cancel your order at least 24 hours before the delivery time to receive a full refund.
- If the cancellation is made after this time frame, refunds may not be available due to meal preparation.
2. Refund.
- If the order arrives incomplete or with an error: Please contact us immediately, and a full refund or redelivery will be processed.
- If there is an issue with the food quality: We will review the matter, and if the issue is confirmed, we will process a refund or provide a credit for future orders.
3. How to request a refund.
- You can request a refund by contacting us at [info@chef-horizon-cater.com or 0547819000], providing your order number and details of the issue.
4. مدة الاسترجاع
- Refund requests are processed within 5-7 business days, and the funds will be returned via the same payment method used.
If you have any questions regarding these policies, feel free to contact us at: 0547819000.
Chef Horizon Catering — We guarantee you a safe and satisfying experience!